By submitting this form and booking a private session, I confirm that all information provided is true and correct to the best of my knowledge and that I have disclosed any relevant behavioural, medical, or safety information that may impact my dog’s participation or handling. I further acknowledge and agree to comply with all cancellation, late arrival, no-show, scheduling, fee, and package adjustment conditions as outlined by A Bark Above Dog Training & Behaviour. I understand that late cancellations, missed appointments, or late arrival may result in forfeiture of the session, modified service delivery, or applicable fees and credit adjustments. I acknowledge that full terms, expectations, and responsibilities are outlined below in the Cancellation, Late Arrival & No-Show Policy and agree to be bound by those policies.
Private Session Cancellation, Late Arrival & No-Show Policy
At A Bark Above Dog Training & Behaviour, your appointment time is reserved especially for you. Deposits or full payments are required to secure your session time and must be paid within 48 hours of confirmation message. Late cancellations, missed appointments, and late arrivals impact our ability to support other clients and maintain schedule flow.
To help keep our schedule fair and accessible, the following policy applies:
Cancellations & Rescheduling
- 48+ hours’ notice
No cancellation fee applies.
- 24–48 hours’ notice
A 50% session fee will be charged.
- Less than 24 hours’ notice or non-attendance (No-Show)
The full session fee will be charged.
Refunds are not generally provided. Any fees paid will be held as a credit and transferred to a future appointment where applicable, subject to the conditions below and only three times. Refunds may be considered only in exceptional circumstances, including serious family emergency, animal emergency, or death. All refund requests are assessed on a case by case basis and supporting evidence must be provided. Approval is at the discretion of A Bark Above Dog Training & Behaviour.
Late Arrivals
- Clients arriving more than 15 minutes late may forfeit their appointment, and the session will be treated as a no-show, with applicable fees or adjustments applied.
- If a session proceeds after a late arrival, the appointment will still end at the originally scheduled time and cannot be extended.
No-Show Fee & Package Adjustments
A no-show significantly impacts our ability to support our clients. For this reason, the following applies:
- For a single no-show, 50% of the total paid session value will be deducted from your package or credit.
- A four-session package will be reduced to two remaining sessions.
- A three-session package (3 × 60 minutes) will convert to one 60-minute session and one 30-minute session remaining.
- A two-session package will be reduced to one remaining session.
- A single session booking will convert to a 30-minute session credit.
- Two no-shows will result in the forfeiture of any remaining booked sessions or credits. Any future bookings will require a new booking process.
These policies exist to ensure fairness, availability for other clients, and the sustainability of our small business We appreciate your understanding and respect for our time and commitment to delivering high-quality, personalised care! If deposit or full payments are not made within 48 hours of booking, the booking may be released without notice.
By booking an appointment with A Bark Above Dog Training & Behaviour, you acknowledge that you have read, understood, and agree to the Cancellation, Late Arrival & No-Show Policy outlined above. You authorise A Bark Above Dog Training & Behaviour to apply any applicable cancellation fees, no-show charges, package adjustments, or forfeitures in accordance with this policy. You understand that failure to comply with this policy may result in the loss of session credit or refusal of future bookings.
This policy forms part of your service agreement with A Bark Above Dog Training & Behaviour and is binding upon confirmation of booking.