A Bark Above Dog Training and Behaviour
At A Bark Above, everything we do is guided by kindness, understanding and a deep respect for dogs and the families who love them. Led by the Coast’s only Certified Canine Behaviour Consultant, Cert IV qualified Animal Trainer, Fear Free Certified Professional and Family Dog Mediator, our work is grounded in ethical, science-based training and years of hands-on experience supporting dogs through every stage of life.

Every session is thoughtfully tailored to your dog, your home and your goals. We take the time to understand the whole picture so that the support you receive truly fits your family. Our goal is to help you better understand your dog, build connection together and create lasting change that sets your whole family up to thrive. Because our approach isn’t just about teaching cues, it’s about strengthening the bond between you and your dog for years to come!

At A Bark Above, grooming is about more than just coat care; it’s about your dog’s comfort, emotions and overall wellbeing.

Every dog experiences grooming differently, and things like past handling, health, pain, fear, noise sensitivity, medications and recent life changes can all affect how safe and relaxed grooming feels for them. This profile helps us understand your dog as an individual so we can tailor our handling, pacing and environment to best support them, reduce stress and create positive grooming experiences over time.

There are no right or wrong answers, the more we know, the better we can care for your dog. Thank you for trusting us to look after both your dog’s body and their emotional wellbeing!

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Holistic Grooming: Cancellation, Late Arrival, Pick-Up & No-Show Policy

Grooming appointments are reserved specifically for your dog and require dedicated preparation, scheduling, and staffing. For welfare, safety, and emotional wellbeing reasons, A Bark Above Dog Training & Behaviour reserves the right to modify, pause, or discontinue a grooming session where required to protect the dog, staff, or operational flow.

Cancellations & Rescheduling

  • 48+ hours’ notice: No cancellation fee applies.
  • 24–48 hours’ notice: A 50% grooming fee applies.
  • Less than 24 hours’ notice or No-Show: The full grooming fee applies.

Refunds are not generally provided. Credits may be transferred to future appointments where applicable. Refunds may be considered only in exceptional circumstances (serious family emergency, animal emergency, or death) and require supporting evidence. Approval remains at the sole discretion of A Bark Above Dog Training & Behaviour.

Late Arrivals

  • Arrivals over 15 minutes late may forfeit the appointment and be treated as a no-show.
  • Sessions arrival <15 minutes late cannot be extended due to late arrival.

Pick-Up & Late Collection

  • Dogs are groomed one at a time to maintain welfare and safety. We cannot provide extended holding or boarding between appointments.
  • Late collections exceeding 10 minutes will incur a late pick-up fee of $15 per 10-minute period.

Client Responsibilities

Clients are responsible for providing accurate and complete information regarding their dog’s:

  • Health status, injuries, medical conditions, medications, and pain concerns
  • Behavioural history, handling sensitivities, fear responses, or aggression
  • Coat condition, matting, skin issues, or prior grooming challenges

Failure to disclose relevant information may impact the safety, duration, outcome, or continuation of the groom.

GENERAL TERMS & ACKNOWLEDGEMENTS


  • Participation in any A Bark Above service acknowledges the inherent risks associated with animal behaviour, shared environments, and training activities.
  • Handlers remain responsible for their dog’s behaviour, control, and welfare at all times.
  • Clients agree to follow all facilitator instructions, safety protocols, and site rules while participating in any service.
  • All information provided by clients is declared correct to the best of their knowledge and ability.
  • Policies are subject to review and update at the discretion of A Bark Above Dog Training & Behaviour.
  • To the extent permitted by law, A Bark Above Dog Training & Behaviour is not liable for indirect or consequential loss arising from participation in services.

By booking an appointment with A Bark Above Dog Training & Behaviour, you acknowledge that you have read, understood, and agree to the Cancellation, Late Arrival & No-Show Policy outlined above. You authorise A Bark Above Dog Training & Behaviour to apply any applicable cancellation fees, no-show charges, package adjustments, or forfeitures in accordance with this policy. You understand that failure to comply with this policy may result in the loss of session credit or refusal of future bookings.

This policy forms part of your service agreement with A Bark Above Dog Training & Behaviour and is binding upon confirmation of booking.

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