The following represents an agreement between Canine Cohesion Behavior Services, LLC, and/or their employees, volunteers, independent contractors, representatives, agents, heirs, successors, assigns (hereafter referred to as Canine Cohesion) and the Client (undersigned).
GENERAL POLICIES
1. GENERAL PAYMENT: Client agrees to pay Canine Cohesion all agreed upon amounts, in the time frame agreed upon. Selected time slots are not guaranteed until payment is received. Deposits are nonrefundable. No refunds are generally offered for cancellations, missed sessions, or incomplete packages, as deposits and fees cover administrative costs, preparation time, and the reservation of exclusive time slots. Exceptions may be considered, at Canine Cohesion’s discretion, in documented emergency circumstances. Any refund that is granted will be returned to the original method of payment, less processing fees, with no exceptions.
2. PAYMENTS & REFUNDS FOR INITIAL CONSULTATIONS: Payment will be charged following each scheduled session. Due to the amount of time reserved to allow for adequate preparation before the Initial Consultation and full creation of your customized Behavior Plan afterwards, cancellations are not allowed and no refunds are generally offered. In extenuating circumstances outside of 24 hours, or in the case of a documented emergency, we may allow you to reschedule your consultation, but this is at the discretion of Canine Cohesion.
3. GENERAL SCHEDULING & RESCHEDULING: There is a 24-hour reschedule policy for all sessions; sessions rescheduled or canceled with less than 24 hours advance notice will be charged a cancellation fee or forfeited if already paid. Exceptions to these policies may be made, but only if approved in advance by Canine Cohesion, and will only be considered in special cases for active program participants who are in regular communication with their trainer and our office.
Packages of behavior or training sessions are good for 4 months from the date of purchase. Any remaining unused sessions after these timeframes are forfeit and no refunds are offered. Day Training and Board & Train programs have their own timeframes - verify these with our office.
4. RESULTS: The Client understands that success is dependent upon the Client’s actions, level of commitment, follow through, and participation, as well as other outstanding factors, including but not limited to environmental variables, other family members’ actions, and the temperament, history, and limitations of the individual dog. Therefore, no specific results are guaranteed.
6. MARKETING AND VIDEO RELEASE: The Client grants Canine Cohesion full permission to use any video and/or written materials collected during training, for marketing or education uses. The Client may withdraw consent in writing for future use, but this will not apply to materials already created at that time.
LIABILITY WAIVER
In consideration of my taking part in training or other activities offered by Canine Cohesion, I, the Client, hereby take action for myself, my executors, administrators, heirs, next of kin, successors and assigns as follows:
1. RISK: I am fully aware that working with dogs carries an inherent level of risk, and I WAIVE RELEASE AND DISCHARGE Canine Cohesion from any and all liability, including but not limited to, liability arising from (1) ordinary negligence or fault, but does not include liability arising from gross negligence, willful misconduct, or intentional harm by Canine Cohesion or its representatives, (2) training activities, boarding, transport, or care of the Client’s dog; (3) behavior of the Client’s dog; (4) the conduct of other participants, or (5) any other costs, expenses, or damages incurred as a result of my or my dog’s participation in these activities.
2. SAFETY: I agree to adhere carefully to any and all management recommendations, to ensure the safety of both Canine Cohesion staff and others, both during and outside of training. I recognize that if my dog is exhibiting aggressive behavior, this cannot be cured and may only be mediated, and I ACCEPT FULL & SOLE RESPONSIBILITY for my dog’s behavior, notwithstanding any training or advice I may receive.
3. LIMITED LIABILITY: I INDEMNIFY, HOLD HARMLESS AND PROMISE NOT TO SUE the entities or persons mentioned above, and agree that, notwithstanding any damages that I may incur, Canine Cohesion and its affiliates’ entire liability under this agreement, and my exclusive remedy, will be limited to the amount paid by the Client to Canine Cohesion for all services rendered up until the termination date.
4. JURISDICTION AND DISPUTE: If either party brings a proceeding arising out of this agreement, that proceeding may be brought only in:
(a) the United States District Court for the Western District of North Carolina, or, if there is no federal jurisdiction, the state courts of North Carolina sitting in Asheville; or
(b) the United States District Court for the District of South Carolina, or, if there is no federal jurisdiction, the state courts of South Carolina sitting in Greenville County;
depending on where the services were primarily performed.
The prevailing party shall be entitled to recover reasonable attorney’s fees and court costs.
CUSTOMER AUTHORIZATION FOR RECURRING CREDIT CARD CHARGES
I, the undersigned, hereby authorize Canine Cohesion Behavior Services, LLC (“Canine Cohesion”) to charge the credit card I have provided and placed on file for any and all scheduled services upon execution of said services. This authorization includes, but is not limited to, charges for appointments, reservations, consultations, packages, classes, or any other service requested and confirmed by me or by an authorized party on my behalf.
I acknowledge and agree to the following:
1. Authorization of Charges
This authorization permits Canine Cohesion to charge my credit card automatically, without prior notification, for each scheduled service in accordance with the rates and terms agreed upon following services rendered or upon purchase of a group class or service package.
2. Cancellation & No-Show Policy
- Failure to provide notice for a missed appointment (no-call/no-show) will result in the session being charged in full or forfeited.
- Cancellations made with less than 24 hours’ notice may result in additional cancellation fees, and I authorize my card to be charged for each such occurrence.
3. Payments & Refunds
- Payment is due at booking or by the deadline set by Canine Cohesion.
- Deposits, consultation fees, and class fees are nonrefundable.
- Packages expire within the timeframe listed at purchase (typically four (4) months). Any unused sessions are forfeited after expiration.
- Class fees are final and serve to hold my spot; no refunds will be issued regardless of attendance.
4. Revocation of Authorization
- I may revoke this authorization for future, unscheduled services at any time by providing written notice to Canine Cohesion.
- Revocation does not apply to services already booked, scheduled, or confirmed, and does not cancel or refund any payments already processed or outstanding balances owed.
5. Client Responsibility
- I remain responsible for ensuring sufficient funds/credit are available on the card on file.
- I agree to provide updated, valid card information to Canine Cohesion as necessary.
Client Acknowledgment & Consent
Canine Cohesion Behavior Services, LLC
To ensure clarity, below is a summary of key policies that apply to all services with Canine Cohesion (“we,” “our,” or “us”). These terms are fully detailed in our General Policies & Liability Waiver..
Payments & No-Refund Policy
- Clients must retain a credit card on file
- Payment is due at the time of invoicing (or by the deadline we set).
- Deposits and consultation fees are nonrefundable.
- Cancellations or rescheduling with less than 24 hours’ notice result in the session being charged in full or forfeited.
- Packages expire after the timeframe listed (usually 4 months). Unused sessions are forfeited after expiration.
- Class fees are final and serve to hold your spot. No refunds will be issued regardless of attendance.
Credit Card Authorization
- I authorize Canine Cohesion to charge my card on file automatically for all booked services.
- I may revoke this authorization in writing at any time.
- Revocation does not cancel any payment already processed or any outstanding balance owed under the General Policies.
Risk & Responsibility
- I understand that working with dogs carries inherent risks.
- I remain responsible for my dog’s behavior at all times, even during and after training.
- Success depends on my commitment, follow-through, and external factors outside anyone’s control.
Marketing & Media
- I grant permission to use photos, videos, or testimonials for educational and marketing purposes.
Legal
- Disputes will first be addressed by good faith mediation and, if unresolved, by the courts listed in our full agreement.
BY SIGNING BELOW, I CONFIRM THAT I HAVE READ, UNDERSTAND, AND AGREE TO THIS LEGALLY BINDING AGREEMENT (GENERAL POLICIES, LIABILITY WAIVER, & CARD AUTHORIZATION), AND THAT I HAVE RECEIVED OR WILL HAVE THE OPPORTUNITY TO DOWNLOAD A COPY FOR MY RECORDS.
