Rules & Policies

Spay/Neuter

We do not require pets to be spayed and neutered in order to participate in any services. Intact pets are welcome! However, there is an additional $30/day/night fee for females in heat.

Age Restrictions

Dogs must be old enough to be up to date on their DHPP, Bordetella and Rabies vaccinations.

Temperament

We do NOT require your pet to pass a temperament test. Our staff is equipped to handle dogs of all temperaments, however it is extremely important that all behavioral issues are disclosed prior to your pets appointment. 

Medication

We can administer most medications.

We Provide

Bowls, raised beds and house blankets that are washed thoroughly between stays, so feel free to leave bowls, blankets and beds at home.

What to Bring

It's strongly encouraged that dogs stay on the same diet while in our care, so we ask that you bring enough food to last the duration of their stay. No need to portion out feedings (though you may if you'd like) — our Hosts will follow your feeding instructions. You may also pack toys, chews or treats for your dogs but ask that you use discretion in doing so.

Vaccination Policy

All pets are required to be up to date on vaccinations for their age.

Dogs: Rabies, Bordetella, DHLPP

Grooming - Rules & Policies

Matting Policy

Severely matted coats require extra care and may cause discomfort during grooming, incurring additional fees. If matting is too severe, we may need to shave the coat for safety, with owner consent required before proceeding.

Temperament and Behavior

Aggressive or anxious dogs may be refused service for safety reasons. Additional fees may apply for extra handling, and muzzles may be used if necessary.

Flea and Tick Policy

Dogs with fleas or ticks will receive a flea bath at an additional cost. Severe infestations may require rescheduling, and flea/tick prevention is strongly recommended.

Health and Safety

Inform us of any medical conditions or special needs. Elderly or disabled pets may need special accommodations, and minor injuries during grooming may occur.

Cancellations and No-Shows

Cancellations within 24 hours will incur a fee. No-shows or late arrivals may result in the full fee being charged or rescheduling.

Appointment Times and Pickup

Drop-off and pickup times are scheduled in blocks. Late pickups may incur daycare fees, and grooming duration varies by size, coat, and temperament. Your groomer will text or call you to let you know your pet is ready to be picked up. If you show up without notice of your pet being finished we will send your pet home early and unfinished; services will still be charged full price.

Pricing and Services

Prices are estimates and may vary based on coat condition, behavior, and time needed. Additional services are available at extra cost, and special care is provided for seniors and puppies.

Vaccination Requirements

All pets must be current on rabies, distemper, and bordetella vaccinations, with proof required. Medical exemptions require a vet’s note.

Behavior Evaluation Policies - Rules & Policies

Our temperament test is designed to assess your dog’s behavior in a new environment, their reactions to staff, and their ability to interact safely with other dogs in group settings.

All dogs must be old enough to be fully vaccinated.

Owners must provide up-to-date vaccination records before testing.

Dogs must be in good health and free from contagious illnesses or parasites.

Our facility service agreement must be signed prior to the evaluation date. 

If a dog does not pass, a re-test may be scheduled after additional training or behavior work.

Even after passing, all dogs are continuously monitored, and any behavior concerns may result in removal from group play.

Dogs who do not pass may still be eligible for individual play or specialized care services.

The facility reserves the right to refuse group play participation for any dog deemed unsafe. The facility reserves the right to refuse service if necessary.

Package Rules & Policies

Package credits are service specific and may not be redeemable for other services, products, or packages.

All daycare credits must be used within [12 months] from the date of purchase. Unused credits after expiration will be forfeited without refund.

Credits purchased are non-transferable and must be used for pets registered under your account only.

Purchased packages are non-refundable.

Service Agreement

Please read and sign this agreement.

Required Documentation from Veterinarian

We require the following documentation from your veterinary provider:

● Up to date Rabies Vaccination

● Up to date DHPP Vaccination (distemper/parvo)

● Up to date Bordetella Vaccination

Additionally we HIGHLY RECOMMEND

● Monthly flea, tick, and heartworm prevention

● Canine Influenza Vaccination

● Routine Blood Work

● Up to date Leptospirosis Vaccination

● Negative Fecal Test (every 6 months)

Payment

Clients with a history of late payment must pay in advance before services. A 50% NON-REFUNDABLE DEPOSIT is due prior to booking any services that fall on/near a holiday (for observed holidays please see the holiday calendar). Otherwise, payments are due upon Provider’s completion of the requested services or as mutually agreed by Provider (Fairy Tail K9 LLC) and Client.

Provider will assess an insufficient funds fee of $75 for any returned payment.

Provider will add a finance charge of ten percent per month to unpaid balances after fifteen days.

All Training, Daycare, Grooming and Boarding Packages/Programs/Classes/Services/etc. are NON-REFUNDABLE regardless of situation or satisfaction with service.

Pet Safety

Client shall be solely responsible for disclosing to Provider any pet allergies, illnesses, health conditions, habits, or behaviors (e.g., aggressiveness, biting, escaping, favorite hiding places, inter-household pet conflicts, etc.) that could impact Provider’s provision of services or safety. A $50 fee will be collected if important information is not properly disclosed.

Client authorizes Provider to use all means reasonably necessary in Provider’s discretion to keep Client’s pet(s) safe and healthy while providing services. This may include, without limitation, isolating a sick, injured, or aggressive pet in a separate room or crate and/or seeking medical assessment or treatment for a sick or injured pet.

Client acknowledges that Provider is not able to evacuate pets in the event of a natural disaster.

For dogs and cats, Client warrants those pets subject to this Agreement will remain current with rabies vaccinations during this Agreement. For dogs, Provider reserves the right to request veterinary records from Client at any time this Agreement is in force

Client Warranties

Client represents that he or she is the sole owner of the pet(s) subject to this Agreement and that no lien or mortgage against pets exists.

Client agrees to be fully responsible and liable for all conduct or behavior of the pet(s) while in the care of

Provider.

Client warrants that the pet(s) have not been exposed to any infectious diseases within the past thirty days.

Indemnification and Limitation of Liability

As permitted by law, Client agrees to indemnify, defend, and hold harmless Provider, Provider’s employees, and Provider’s agents from and against all demands, claims, harm, losses, or penalties, including, but not limited to, medical expenses, attorney’s fees and costs, arising from or related to injuries or damages to persons or property caused by Client’s pet or pets, including, but not limited to, injuries to the pet itself, Provider’s personnel or third parties, and damage to property owned by Client, other guests, Provider, and Provider’s personnel.

As permitted by law, Client covenants not to sue and releases Provider, Provider’s employees, and Provider’s agents ( collectively “Releasees”) from any causes of action, claims, or demands (except to the extent arising from a Releasee’s gross negligence or willful misconduct) which the Client may now have or have in the future against Releasees on account of personal injury, property damage/loss, death or accident. These include claims related to injury, loss, or death of Client’s pet(s) and damage to, theft, or loss of Client’s property.

Client agrees that Client will be solely responsible for any injuries sustained in connection with Provider’s provision of services under this Agreement, including loss or injury to Client’s pet(s), property damage, or loss/theft of Client’s property, and that Client is relieving Releasees of liability for such loss, injury or damage.

Assignment

This Agreement shall not be assigned without the prior written permission of the other party.

Termination

Provider reserves the right to terminate provision of services under this Agreement in its sole discretion if Provider determines that instructions given for care are causing harm or neglect to Client’s pets. Provider has the pets’ best interest at heart and refuses to take part in care that is neglectful or harmful to the pet.

In such event, Provider will first attempt to contact Client to make alternative pet care arrangements. If Client cannot be reached, Provider will attempt to contact the designated Emergency Contact. If neither party can be reached, or if Provider and Client or Client’s Emergency Contact are unable to agree upon alternative pet care arrangements mutually, Client hereby authorizes Provider to place the pet in a kennel

Provider chooses, and all boarding or hospitalization and related charges, including transportation, will be the sole responsibility of Client.

Force Majeure

Provider will not be liable to the Client for any loss resulting from an act of God, natural disaster, an emergency or accident of any kind, an act of the public enemy, war, general arrest or restraint of government and people, civil disturbance or similar occurrence, or terrorist attack.

Governing Law

This Agreement shall be governed by the laws of the State of Tennessee without giving effect to the principles of conflicts of law. The Parties consent to jurisdiction and venue in the courts located in the

State of Tennessee, County of Davidson.

Entire Agreement

This Agreement is the entire agreement between the Parties concerning the subject matter hereof and supersedes any previous agreements and understandings, written and oral.

If any provision of this Agreement is deemed void or unenforceable, such provision shall be severed from this Agreement, which shall otherwise remain in full force and effect.