POLICIES & CANCELLATIONS
Training
No training is included in pet sitting services. Fearless Tails reserves the right to decline service based on a dog's behaviour, health or perceived risks to our team member's personal safety.
Pet Vaccinations
Dogs must be up to date on all require vaccinations. Proof of current vaccination will be required when completing new client intake forms.
Payment
We accept payments by credit card. Invoices must be paid in full prior to the start of services.
Long Weekend / Statutory Holidays - 30% surcharge.
Statutory holidays include: New Year’s Eve, New Year’s Day, Valentine’s Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Eve, Christmas Day and Boxing Day. Holiday cancellations are non-refundable.
Cancellations, Early and Late Returns
- Cancellations for walks received less than 24 hours in advance will be billed at 50% of the rate, unless for health reasons.
- Cancellations for pet sitting packages received less than 10 days in advance of the booking date, will result in a service fee to the customer of 50% of the total booked service value.
- Early returns (you return home early with less than 10 Days notice): No Refund
- Late returns for pet sitting hourly or overnight services is billed at $10 per 15 minute interval.
Refunds
Refunds are granted at the sole discretion of Fearless Tails in the case of a true emergency or health constraint.
Client Updates
We will provide you with updates on how your pet is doing a minimum of once per visit by email.
Parking
Parking must be provided, parking fees are the client's responsibility and charged at cost.
Key Policy
Keys must be picked up during initial consultation, if they can't be picked up at this time a key charge of $15 to pick up and/or drop off the keys is applied. If keys are kept on file for future services no fee is applied. Due to insurance regulations, we cannot leave keys behind in a property or a mailbox. When we are not en route to, or at your home, your keys are kept in lock box at Fearless Tails Training Academy.
Seasonal Weather Considerations
We reserve the right to adjust our services based on weather. In the summer and winter outdoor time may be adjusted for the welfare of your dog or our team members.
In the winter, clients are responsible for making sure that their walkways, driveways and sidewalks are cleared so that we can safely access your home and enter and exit with your dog. Slippery or Icy conditions may delay or shorten your service time. If your pathways are unsafe for us to pass, we will notify you so that you may have it addressed before your next service date.
Minimum Visit Requirements
Minimum of three visits for every 24 hours a dog is in our care. It is our policy that we do not leave a dog unattended for more than 6 hours while in our care.
Number of pets in household
Please contact us regarding additional pets and services before your service date.
Pet Transportation
If required to wait, charge of $20 for every 30 minutes is applied. If required for visits, parking fees are the client’s responsibility, charged at cost.
Service Area
Travel Fees may apply, outside our core service area of Prince Edward County.