Fearless Tails Training & Tails Down the Aisle

Thank you for your interest in our pet care services. Yes, our form is a little longer than the average contact form, but the information you provide will help us best match our team to your dog's specific needs and behaviours, and minimizes some back and forth questions. A longer intake form and service agreement will be required prior to service.

HEADS UP:

Overnight Care for Dec 24, 2026 - January 12, 2027 (if you request a date, we can put. you on a wait list)
PEC October & November 2027, request dates early as we are at 50% capacity.

PROOF OF CURRENT RABIES VACCINATION IS REQUIRED at time of booking and must be valid for at least 1 week after the booking start date. This ensures we are in compliance with provincial by-laws and maintains our professional insurance - something that protects both of us. Fearless Tails reserves the right to cancel any service at any time if the current vaccination documentation has not been provided at least 4 days prior to the booking start date.

Meet & Greet: We will schedule a 45 minute meet and greet ($40) prior to your service date where you’ll meet with our pet care team member(s) to review your pet’s needs, routine and your preferences. This also gives your pet(s) some quality time with us before you're away. We'll make sure you know what to expect from us and when so there's no guessing on either end.

Our key policy: For your security and to meet our insurance requirements, we use lockboxes for key access. We won’t leave doors unlocked or keys hidden on the property. If you’re a frequent client and your door uses a physical key, we can add a lockbox to your account for a fee, or you’re welcome to supply your own. Either way, we’ll discuss the best location for it when we meet. For occasional clients, lockbox or key handoff arrangements are discussed and completed at the meet & greet.

Please make yourself aware of the our cancellation and other policies at the bottom of this form.

We'll get back to you within 48 business hours. Thank you!

Name*

Email*

Address*

Phone*

Which service are you interested in*Attentive Day - 1 x 45 min visit + 1 x 30 minute visitHappy Visit - 1 x 45 min visit (add on time available)Comfort Check - 30 minsPEC Pups Package: 3 hours of care at our location or your airbnbThe Overnight OnlyHappy Visits + OvernightThe Staycation (includes overnight)Customized Hourly (for dogs with separation anxiety)Cat Visit $18 /30 mins if standalone

What is the first day you require pet care? *

What time would you like us to arrive to care for your pet?*

What is the last date you require pet care? *

What time would we leave your pet on the last day

What other logistical / timing details do you want us to know about your pet sitting dates?

Pet Name*

Species*

Breed*

Birthday*

Has your dog been neutered or spayed?*

No/yes

Which of these best describe your dog's personality and behaviours (select all that apply)*Is the life of the party (loves meeting people and is comfortable right away)Is shy or anxious around new people (a social distancer who might bark or show other signs of discomfortIs reactive or uncomfortable around other dogs (barks, growls, maybe lunges)Loves most other dogsWould prefer a quiet night cuddling on the sofa with one or two human friends)Is selective - doesn't love all dogsPulls on leash when on walksStruggles with separation anxiety

Does your dog have health and/or mobility concerns? Please list and describe them. *

Does your pet have a bite history? A bite is defined here as the contact of your dog’s teeth on skin, body part, clothing of a person or other dog, regardless of whether there is a puncture wound or break in the skin. Dog bites can be the result of over excitement, fear or aggression.*

No/yes

Please describe briefly the incident leading to the bite including people or dogs involved, date, circumstances and what happened after the bite incident.

Do you have more than one dog or other pets that also require care? Please list them (names, species, age). There will be detailed information forms required for all of your pets.

What else would you like us to know about your pet & their needs for pet sitting? We will gather more info in your intake form.

How are we to access the property? We do not carry or store physical keys. *

POLICIES & CANCELLATIONS

Payment

Online payment via credit card (etransfer may be available upon request). A 50% deposit is required to hold your booking. Payment of the balance is required 48 hours prior to the start of service and all fees are subject to HST. Fearless Tails does not accept cash or cheque payments.

Long Weekend / Statutory Holidays - 30% surcharge.

Statutory holidays include: New Year’s Eve, New Year’s Day, Valentine’s Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Eve, Christmas Day and Boxing Day. Holiday cancellations are non-refundable.

Cancellations, Early and Late Returns

Visits / Walks: Cancellations received less than 24 hours in advance will be billed at 50% of the rate, unless for health reasons.
Overnight Pet Sitting Packages:
- cancelled more than 10 days before, no fee
- cancellations received between 3 - 10 days in advance of the booking date will result in a service fee to the customer of 50% of the total booked service value.
- cancellations received 2 or less days before the booking date will incur a fee of 75% of the total booked service value.
Early returns (you return home early with less than 10 Days notice): No Refund for time difference less than 3 days.
Late returns with no advance notice for pet sitting hourly or overnight services is billed at $10 per 15 minute interval.

Refunds

Refunds are granted at the sole discretion of Fearless Tails in the case of a true emergency or health constraint.

Client Updates

We will provide you with updates on how your pet is doing a minimum of once per visit by email.

Parking

Parking must be provided, parking fees are the client's responsibility and charged at cost.

Key Policy

Lockbox access or keyless entry is required for our services. For safety and liability reasons, we will not leave entry/exit doors unlocked with your pet inside - no exceptions. Due to insurance regulations, we cannot leave keys behind in a property or a mailbox.

Seasonal Weather Considerations
We reserve the right to adjust our services based on weather. In the summer and winter outdoor time may be adjusted for the welfare of your dog or our team members. In the winter, clients are responsible for making sure that their walkways, driveways and sidewalks are cleared so that we can safely access your home and enter and exit with your dog. Slippery or Icy conditions may delay or shorten your service time. If your pathways are unsafe for us to pass, we will notify you so that you may have it addressed before your next service date.

Minimum Visit Requirements

Minimum of three visits for every 24 hours a dog is in our care. It is our policy that we do not leave a dog unattended for more than 6 hours while in our care.

Number of pets in household - Additional Charge

Please contact us regarding additional pets and services before your service date.

Service Area

Travel Fees may apply, outside our core service area of our primary service areas.

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POLICIES & CANCELLATIONS

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