Raising Fido Canine Behaviour & Training

To initiate your account in our client portal, please answer the questions below.

You’ll be asked to indicate which service(s) you're interested in booking. If you express interest in private training, we’ll contact you via email to arrange your appointment once we review your information as self-booking for private training is not available at this time. While we strive to respond as quickly as possible, please be aware that there may be a delay since we do not have a dedicated administrator on staff.

For multi-dog households, the system will initially collect information for one dog, but you can add more dogs later if needed.

Name*

Email*

What are your preferred pronouns?

Phone*

Address*

First and last name of additional guardian (if applicable).

Email address for additional guardian (if applicable).

Phone number for additional guardian (if applicable).

First and last name of someone we can contact in case of emergency.*

Phone number for the person you listed as the emergency contact.*

How did you hear about us?*

If referred, please provide the full name of the person, company, rescue, etc.

What are you looking for help with?*

How many dogs do you plan to add to your account and register for training?*

Who is your current veterinarian or vet clinic?*

Do you give us permission to share information about your dog with your vet, if relevant?*

List any people and/or other pets living at home with your dog (e.g., John - spouse, Pete - child (10 years old), roommate, Kitty - cat (12 years old).*

Pet Name*

Birthday*

When did you bring your dog home for the first time?*

Breed*

Sex*

Has your dog been spayed/neutered?*

What is your dog's current weight in pounds (lbs)?*

Is this your first dog?*

What is/was the main reason you decided to get your dog?*

Where did you acquire your dog? Please provide name of breeder, rescue, etc.*

Any known allergies and/or dietary restrictions? If yes, please be specific.*

Does your dog have any known medical conditions or health concerns? Are they currently taking any medication for anything? If so, what is it and how often?*

How would you describe your dog's personality right now?*

What's your favourite thing about your dog?*

What does your dog do when they meet an unfamiliar person?*

What does your dog do when they encounter a dog (familiar and unfamiliar) while they are both off leash?*

What does your dog do when they see another dog or person (familiar and unfamiliar) while they are on leash?*

Have you done any previous training with your dog, or know of any training that was done with them before they lived with you? Please provide brief description.*

What kind of gear do you use with your dog? Please be specific (i.e., type of leash, harness, collar, etc).*

What skills would you like your dog to have that they don't already?*

Has your dog had any instances of causing injury with their mouth to people or other dogs? If yes, please specify the number and outcome of each incident.*

Which service do you want to book?*Group Training: Puppy SocialGroup Training: Teen SocialGroup Training: Life Skills Level 1Group Training: Life Skills Level 2 and/or 3Group Training: Total Recall WorkshopGroup Training: Leash Lovers WorkshopGroup Training: Chill WorkshopPrivate Training: Preparing for FidoPrivate Training: Initial Consultation (private training program)

If you are signing up for group training, are you interested in purchasing a group training bundle to save on costs?

I agree to receiving occasional emails with dog training tips, resources, company updates, promotions, and services, in line with Canadian anti-spam laws (CASL). I understand that I can unsubscribe at any time.*YesNo

TERMS & CONDITIONS AGREEMENT

The following Terms and Conditions together with any documents or policies they expressly incorporate by reference (collectively, these “Terms”) are entered into by and between you (the “Client”, “prospective Client”, “user”, "you", or “visitor”) and Raising Fido Inc. (the “Company”, “we”, or “us”). This sets forth the terms and conditions that govern your access to, participation in, or use of raisingfido.com, raisingfidodogtraining.com (collectively the “Website”), https://portal.busypaws.app/customers/raising-fido (the “Client Portal”, "booking system", "client management system", or "CMS"), and any products or services offered by the Company.

Please read these Terms carefully before you start to use the Website, the Client Portal, and/or products and services provided by the Company. By using the Website, the Client Portal, any services provided by the Company, or by clicking to accept or agree to Terms when this option is made available to you, you accept and agree to be bound and abide by these, our Privacy Policy, and all Company Policies listed on the Website. If you do not wish to agree to these Terms including the agreements incorporated by reference herein, you must not use the Website, the Client Portal, or participate in any services or products made available by the Company.

Website, Client Portal, Services, and Binding of Terms & Conditions

The Website and the Client Portal offer users dog training and behaviour advice, resources, and services. By accessing or using any feature of the Website and/or Client Portal, you acknowledge that you have read, understood, and agree to be bound by these Terms.

The Client Portal is offered and available to users who are 18 years of age or of the legal age of majority in your jurisdiction. By using the Website and/or Client Portal to book services, you represent and warrant that you are of legal age and authority to enter into these Terms to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all these requirements, you must not access or use the Client Portal.

Right to Change or Modify Terms and Conditions

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access and use of the Website, the Client Portal, and/or any services provided by the Company thereafter. Your continued use of the Website, the Client Portal, and/or services provided by the Company following the posting of revised Terms means that you accept and agree to the changes. The most current version of the Terms will supersede all previous versions. You are expected to check for revisions from time to time so that you are aware of any changes, as they are binding on you.

Right to Change or Modify Offering

We may, without prior notice, change the services, stop providing services or any features of the services we offer, and create/change limits or pricing for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Privacy

Your use of the Website, the Client Portal, and any associated electronic communications or forms is subject to the Company’s Privacy Policy. Please review our Privacy Policy, which governs use of the Website, the Client Portal, and informs users of our data collection practices. Your agreement to the Privacy Policy is hereby incorporated into these Terms.

Accessing the Website, the Client Portal, and Account Security

We reserve the right to withdraw or amend the Website, the Client Portal, and/or any service or material we provide in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website or the Client Portal is unavailable at any time or for any period. From time to time, we may restrict access to the Website, or the Client Portal, in part or in its entirety to users, including account holders.

To access the Website, the Client Portal, or the resources they offer, you will be asked to provide applicable personal information to facilitate your registration for services and communications from the Company. It is a condition of your use of the Website and the Client Portal, plus any resources downloaded, that all the information you provide is correct, current, and complete. You agree that all information you provide to register and/or subscribe to the Website, or create a Client Portal account, or be booked in for a service or otherwise, including but not limited to through the use of any interactive features on the Website, or contained within Company generated communications (emails, SMS) is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy found on the Website.

If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Client Portal or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to your account, use of your username, password, or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any username, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.

International Users

The Website, Client Portal, and all associated platforms are controlled, operated and administered by the Company from our HQ in Calgary, Alberta, Canada. If you access the Website from a location outside this jurisdiction, you are responsible for compliance with all local laws. You agree that you will not use the Company content accessed through the Website in any country or in any manner where prohibited by any applicable laws, restrictions or regulations.

Email and Other Electronic Communications

Using the Website, the Client Portal, sending emails or texts (SMS) to the Company constitutes electronic communications. You consent to receive electronic communications from the Company and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email, the Client Portal, SMS, and on the Website, satisfy any legal requirement that such communications be in writing.

We welcome communication with you by email, and there are various places on the Website, and the Client Portal, that provide you the ability to send an electronic communication to us. Any such email or other electronic communication, however, does not on its own constitute the creation of a contractual relationship. As stated in our Privacy Policy, the Company will take reasonable steps to ensure that all communications remain confidential, but we cannot guarantee the security of such communications explicitly, nor can we guarantee we will never be required to disclose such communications as a result of a court order.

Promotional Emails and Content

You agree to receive from time-to-time promotional messages and materials from us, by mail, email, or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please notify us at any time via email, click unsubscribe or opt-out where applicable.

Photo Release

You give Raising Fido Inc. permission to publish in print, electronic/digital, or video format the likeness or image of you and/or your dog and/or anyone accompanying you while participating in a service with us including minor children. You release all claims against Raising Fido Inc. with respect to privacy rights, publicity rights, copyright ownership and publication, including any claim for compensation related to use of the materials in any way.

Paid Services and Associated Material Use

The Company uses the Website to advertise various classes, courses, programs and services for sale which are available for purchase by you through the Client Portal. Paid services or products require advance payment to be collected prior to the Company providing any portion of a service or product to you.

The Company grants you a limited, personal, non-exclusive, non-transferable license to use material you have obtained as a participant in a class, course, or program (collectively the “Courses”) for your own personal use. Except as otherwise provided, you acknowledge and agree that you have no right to sell, share, modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Company's distributed content or material in any manner.

By purchasing or participating in our services, you further agree that you shall not share, or re-create any derivative of, our work and you shall not use any information obtained while participating and/or observing any service created by the Company in order to replicate and offer it as a competing product or service.

Key Commercial Terms

Payment for services is required at the time of booking. Payments for products are required at the time of sale. When purchasing a service or merchandise, you agree that: (i) you are responsible for reading all information provided on the item listing/packaging before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase a service when you commit to buy an item and the check-out payment process is completed.

The prices we charge for services can be found on the Website and the Client Portal. Merchandise is only available to purchase directly from the Company and prices are provided for each individual retail product offered. We reserve the right to change our prices for services and/or merchandise at any time, and to correct pricing errors that may inadvertently occur.

Period of Validity of Training Services

By purchasing and using the Company's training services, you agree to comply with the Company's expiry policies.

Each training service purchase, or store credit issued, will be valid for a specific duration which is accessible to view on the Client Portal. The Client is responsible for understanding the expiration date of their service purchase or store credit and should ensure the utilization of such within the valid period. After the expiration date, any unused credits become invalid. To ensure Clients are aware of the expiration date for training services, the Company endeavours to provide a reminder notice of an upcoming expiration date via electronic communication. However, it remains the Client's responsibility to keep track of the expiration date for services purchased and plan accordingly. Failure to have received an expiration notice will not be considered for extensions. Furthermore, the validity date of training services does not negate the Company's Cancellation Policy. Failure to cancel any training services within the requirements of the Company's Cancellation Policy located on the Website will result in the forfeiture of all associated credits, packages, and memberships.

Cancellations, Returns and Refunds

The Company does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances. The Company’s Training Services Refund or Exchange Policy located on the Website maintains that refunds for group training may only be granted if you send a cancellation notice in writing via email at least 5 business days prior to your scheduled start date plus the Company is able to backfill your spot prior to the start of the service. If both of those conditions are satisfied, you will be refunded your purchase price minus a $35 administration fee. For private training services all payments for consultations and training sessions are non-refundable. Exchange in the form of a store credit toward alternative services actively offered by the Company may be extended on a case-by-case basis at the sole-discretion of the Company. No refunds will be provided if your access to the scheduled service is restricted or removed for any reason, or if you are dissatisfied with the service for any reason. No refunds will be provided on merchandise purchased, but exchange within 30 days will be permitted at no extra cost presuming the merchandise still has original packaging and is still in new re-saleable condition in the Company's opinion.

Ownership of Intellectual Property

All content and materials provided through our services, including but not limited to software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, and music, are the exclusive property of Raising Fido Inc. or its licensors and are protected by intellectual property laws. You acknowledge that nothing in these Terms grants you a license to use any intellectual property of Raising Fido Inc. except as explicitly provided herein.

Permitted Use

You are granted a non-exclusive, non-transferable, revocable license to access and use the Website and Client Portal strictly in accordance with these Terms. You agree not to use the Website or Client Portal for any unlawful or prohibited purposes and will not damage, disable, overburden, or impair the Website or Client Portal, nor attempt to obtain materials or information through unauthorized means.

Restrictions on Use

You may not sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from any content accessed through the Website or Client Portal. All content provided for educational and personal use only remains the property of Raising Fido Inc. and cannot be resold, redistributed, or publicly shared without prior written permission. You agree not to delete or alter any proprietary rights or attribution notices in the content.

Intellectual Property Rights

The Company’s name, logo, slogan, and all related trademarks and service marks are the exclusive property of Raising Fido Inc. or its affiliates. You must not use these without prior written permission. Other names, logos, product and service names, designs, and slogans found on the Website and Client Portal are the property of their respective owners.

Termination of Services and Access

The Company reserves the right, in its sole discretion, to terminate your access to the Website, the Client Portal, and participation in services or any portion thereof at any time, without notice. Some reasons for termination, although not exhaustive, are: breaching any of these Terms, providing untruthful and tarnishing reviews, refusal to follow instructions or policies, behaving in an inappropriate, violent, or aggressive manner towards your dog, another client or dog, or any representative of the Company, you will be removed from participating in any services provided by the Company and have your Client Portal account deactivated. To the maximum extent permitted by law, you hereby consent to resolve any and all disputes arising under or related to the Website, the Client Portal, or these Terms pursuant to the Arbitration Clause herein. Use of the Website and the Client Portal is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

Educational and Informational Purposes

The information and resources contained on the Website, the Client Portal, or provided during the performances of services, may in certain cases be for educational and informational purposes only and not intended as, nor shall be understood or construed as any kind of legal, financial, tax, medical, or health advice. While certified trainers at the Company may discuss in a broad sense medical or health issues at times, or offer their personal thoughts/opinions when asked, the information is not to be understood as professional medical advice. We do our best to ensure that the information provided to you is accurate, up to date, and valuable. Regardless of anything to the contrary, nothing should be understood as a recommendation that you should not seek consultation with a certified medical professional for your dog. The Company expressly recommends that you seek advice from appropriately credentialed and designated professionals for topics that fall within the scope of their field of training and expertise.

Accuracy and Personal Responsibility

The Company does its best to ensure that the information we distribute via the Website, the Client Portal, during the performance of services are accurate and in line with current scientifically supported humane practices at the time of use, but we cannot always guarantee 100% accuracy of information. Neither the Company nor any of its owners or employees shall be held liable or responsible for any errors or omissions on the Website, the Client Portal, in electronic or verbal communications, or during performance of services for any damage you, your dog, or others, may suffer as a result.

By using the Website, the Client Portal, products the Company recommends, or any services the Company makes available, you accept personal responsibility for the results of your own actions. You agree to take full responsibility for any harm or damage you, your dog, and others, may suffer as a result of the use, or non-use, of the information, advice, guidance, whether written or verbally provided by the Company via any medium. You agree to use judgment and conduct due diligence before taking any actions or implementing any plans or protocols suggested or recommended by the Company.

Guests

The Company may, from time to time, provide information from a third party in the form of a guest seminar or webinar, guest blog post, or other medium. Although we aim to only host credible professionals, the Company does not control the information provided by such third-party guests. The Company is not responsible for investigating the truth of any information provided and cannot guarantee the veracity of any statements made by such guests.

Links to Third Party Websites and Services

The Website, the Client Portal, and any written communication by the Company, may contain links to other Websites (“Linked Websites”). Linked Websites are not under the control of the Company and the Company is not responsible for the contents of any Linked Website or Webpage, including without limitation any information or links contained in a Linked Website, or any changes or updates to a Linked Website. The Company is providing these links to you only as a convenience and the inclusion of any link does not imply endorsement by the Company of the Website in its entirety, or any association with its operators.

Certain services and information made known and available via the Website, the Client Portal, and written communications by the Company are delivered by third-party Websites and organizations. By using any product, service, or functionality originating from the Website, you hereby acknowledge and consent that the Company may share such information and data with any third party with whom the Company has a contractual relationship to provide the requested product, service, or functionality on behalf of the Website’s users and customers.

Reviews

At various times, we may provide reviews of products, services, or other resources. This may include reviews of books, services, products, and/or software applications. Any such reviews will represent the good-faith opinions of the author of such reviews. The products and services reviewed may or may not be provided to the Company for free or at a reduced price as an incentive to provide a review.

Regardless of any such discounts, the Company will provide honest reviews of products and/or services. You recognize that you should conduct your own due diligence and should not rely solely upon any reviews provided.

We will disclose the existence of any discounts or incentives received in exchange for providing a review of a product where applicable. If you would like more information about any such discounts and incentives, send an email to info@raisingfido.com that includes the title of the reviewed product as the subject line. We will respond via email and disclose any incentives or discounts we received in association with any such review.

Affiliate Links

From time to time, the Company may participate in affiliate marketing and allow affiliate links to be included on some of our Webpages. This means that we may earn a commission if/when you click on or make purchases via affiliate links. The Company will only affiliate with products, services, coaches, consultants, and other experts that we believe to be safe, credible, and/or may provide valuable information to you until proven otherwise.

You recognize that it remains your personal responsibility to investigate whether any affiliate offers are right for you, and you will derive benefit. You will not rely on any recommendation, reference, or information provided by the Company, but will instead conduct your own investigation and will rely upon your full investigation to decide whether to purchase the affiliate product or service.

No Endorsements

From time to time, the Company will refer to other products, services, coaches, consultants, companies, or experts. Any such reference is not intended as an endorsement or statement that all information provided by the other party is accurate. The Company provides this information as a reference for you. It is your responsibility to conduct your own investigation and make your own determination about any such product, service, coach, consultant, company, or expert.

Testimonials

At various places on the Website, or the Client Portal, you may find testimonials from clients of products and services currently or previously offered by the Company. The testimonials are actual statements made by clients and have been truthfully conveyed.

Although these testimonials are truthful statements about results obtained by these clients, you specifically recognize and agree that the testimonials are not a guarantee of results that you or anyone else will obtain by using any products or services offered on the Website, the Client Portal, or by the Company.

No Guarantees of Results

You understand that there is a difference between the level of individualized advice and coaching that is possible during group training vs. private training and that the information provided during group training classes is to be understood as general advice and guidance. While the trainer and owner of the Company is a certified professional and the information provided on the Website, in the Client Portal, and during the performance of services relates to issues within the Company’s area of expertise, the information is not a substitute for direct advice and guidance from a certified trainer working directly with you and your dog one on one and is intimately aware of all the facts and circumstances of your individual situation.

Regardless of the type of service you have purchased - private training, semi-private training, or group training, you recognize that the role you play in your dog’s learning process is integral to achieving desired training results. You acknowledge and agree that there is no guarantee that your dog will achieve your desired level of training or behaviour, despite the best coaching efforts of Raising Fido Inc. made possible through your purchased service. You further understand that the recommendation of any product or service by Raising Fido Inc. is not a guarantee of satisfaction with that product or service.

We do our best to ensure that the information provided on the Website, the Client Portal, social media, and otherwise during the performance of group training services are accurate and provide valuable information, but it should not be confused for information that is specific to your dog and situation. Regardless of anything to the contrary, nothing available on or through the Website, the Client Portal, the Company's social media interactions, or written communications, should be understood as a recommendation that group training is equal to private training in terms of level of direct assistance, or that you should not consult directly one on one with a certified professional if you are participating in group training and you need assistance that goes beyond the scope of the class curriculum.

You agree that the Company has not and cannot ethically make any guarantees about the results of taking any action, whether recommended on the Website, the Client Portal, social media, advertising materials, during performance of services, or otherwise. The Company provides educational and informational services, products, and resources, which are intended to help you succeed. You nevertheless recognize that your ultimate success or failure will be the result of your individual situation, your own efforts, how closely you follow provided instructions, and innumerable other circumstances which may be beyond the control and/or knowledge of the Company.

You also recognize that prior individual results do not guarantee a similar outcome. Thus, the results obtained by others, whether clients of the Company or otherwise, after applying the principles endorsed and taught do not guarantee that you or any other person or entity will be able to obtain the exact same results.

Neither the Company nor any of its employees, contractors, or owners shall be held liable or responsible for any errors or omissions on the Website, the Client Portal, social media, verbal or written communications, or during the performance of services for any damage you may suffer as a result of failing to seek direct one on one advice from a credibly certified professional who is thoroughly familiar with your situation.

Arbitration

You hereby expressly waive any and all claims you may have, now or in the future, arising out of or relating to this Website, the Client Portal, the Company, any and all contracts or agreements you enter into with the Company, and partaking in any and all of the Company’s products and services.

To the extent that you attempt to assert any such claim, you hereby expressly agree to present such claim only through binding arbitration to occur in Calgary, Alberta. You further agree to and do hereby waive any right to class arbitration and agree, instead, to conduct an arbitration related solely to any individual claims you and/or any entity related to you asserts against the Company. To the fullest extent permissible by law, you further agree that you shall be responsible for all costs associated with initiating the arbitration and for the administration of the arbitration.

No Warranties

The Company makes no warranties regarding the performance or operation of the Website or Client Portal, and disclaims all express or implied warranties to the fullest extent permitted by law. This includes, but is not limited to, warranties of merchantability and fitness for a particular purpose. The Company does not guarantee the accuracy, reliability, or completeness of any information, content, materials, programs, products, or services provided through the Website, the Client Portal, or during service delivery.

Limitation of Liability

To the maximum extent permitted by law, Raising Fido Inc. and its suppliers are not liable for any damages arising from the use of, or inability to use, the Website, the Client Portal, or associated services. This includes, but is not limited to, direct, indirect, punitive, special, incidental, or consequential damages, as well as loss of profits, goodwill, data, or other intangible losses. If dissatisfied with any part of the Website, the Client Portal, or associated services, your sole remedy is to discontinue use.

Raising Fido Inc. assumes no liability for errors, personal injury, property damage, or unauthorized access to secure servers and personal information. The Company does not warrant the suitability, reliability, availability, or accuracy of any content or services provided and disclaims all implied warranties, including those of merchantability and fitness for a particular purpose.

Assumption of Risk

By participating in dog training provided by Raising Fido Inc., you acknowledge the inherent risks associated with dog training. You understand that these risks, including potential injuries or accidents, cannot be entirely eliminated. You assume all risks associated with participation in training activities, whether on Raising Fido Inc.’s property, your home, or public spaces.

Release of Liability

In consideration of participating in dog training and using the Company’s facilities, you, along with your heirs and representatives, waive and release Raising Fido Inc. and its affiliates from any liability for loss, harm, damage, claim, injury, or accident related to the training or use of facilities, even if caused by negligence.

Indemnification

You agree to indemnify and hold harmless Raising Fido Inc. and its affiliates from any claims, liabilities, or damages arising from your conduct, the conduct of your dog, or the actions of others with you during training or related activities.

Savings Clause

You agree that the assumption of risk, release of liability, and indemnity provisions are intended to be as broad as allowed by law. If any part of these provisions is found invalid, the remaining provisions will remain in effect.

Knowing and Voluntary Execution

By participating in services made available by the Company you are indicating your agreement with these Terms, you declare that you are at least 18 years of age or the age of majority in your jurisdiction and competent to enter into this contract Agreement. You acknowledge that you have carefully read this Agreement, understand its contents, and agree to be bound by its Terms. You specifically understand that this Agreement includes an assumption of the risk of Raising Fido Inc.’s negligence and a release of Raising Fido Inc.’s liability.

Entire Agreement

Unless otherwise specified herein, this agreement, along with the Privacy Policy and all Company Policies found on the Website, constitute the entire agreement between you and the Company with respect to the Website, the Client Portal, any and all services provided and it supersedes all prior or contemporaneous communications, whether electronic, oral or written, between you and the Company with respect to your use of the Website, the Client Portal, and any services provided.

A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Version 1.6

August 8, 2024

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