Registration Policies
For best results and everybody’s safety, classes are capped at a specific number of dog and handler teams. In order to attend class, you must be registered via the BusyPaws scheduling system. While we can do our best to fit you in if there is a cancellation, we reserve the right to turn away unregistered teams
Unaltered Dogs
Unaltered dogs are allowed to participate in all on-leash classes, as long as behavior is not distracting or aggressive, but may be asked to excuse themselves from any off-leash free time.
Intact female dogs must wear a diaper-type covering when in heat and unaltered males may be asked to leave if behavior is disruptive during class to themselves or other dogs.
Vaccination Policies
Please send the appropriate vaccine records to
info@wheresithappens.com or upload to your BusyPaws account prior to your first class. Please keep sick dogs home. Credit will be given with proper documentation from vet.
- Current Rabies (dogs 14+ weeks of age)
- Current DHPP (puppies need only 2 DHPP vaccinations to start puppy classes)
- Bordetella (“kennel cough”)
- Canine Influenza is recommended
When putting multiple dogs in one area there is always the possibility and inherent risk of the transmission of illnesses such as kennel cough. Where Sit Happens takes extreme care to sanitize the training center and all equipment to prevent the occurrence of any illness and to isolate it when it does occur.
Equipment and Tool Policies
Required:
– A flat collar (properly fitted martingale is OK)
– 4-6 foot leash made (no retractable leashes, please)
– Treats your dog LOVES cut into small pieces (we have some for purchase if needed)
Recommended:
– ID Tag
– A harness if your dog tends to pull (ideally with two attachment points – front and back. We have these if you need help fitting!)
– A small mat, bed or blanket
– A water bowl
Prohibited Equipment:
– Prong collars
– Choke chains
– E-Collars (also known as shock collars or stim collars)
– Citronella collars
Multiple Dog Policy
Families are welcome to enroll multiple dogs in our training programs. For best results, we do not allow more than one dog per family to attend group class unless otherwise specified by your trainer. Dogs benefit greatly from training and time spent with their handler away from other dogs in the household and are often distracted when they are present. Each dog must have their own membership or package.
Dog-Dog Interactions
When arriving and during class, take care to ensure your dog does not interact with other dogs unless otherwise instructed by Sit Happens employee or trainer. If you think you’ll need help handling your dog on your way into the ring, your trainer or assistant will be happy to assist! Upon entering the training center, you will choose be assigned a seat to make your “home base.”
Dog-Human Interactions
If you would like to pet another dog, please wait until after class and do not do so without obtaining the owner's and your trainer's explicit permission first. Not all dogs enjoy interaction with strangers.
Disruptive Canine Behavior
Dogs that are disruptive and tend to engage in activities which may be disruptive and/or distracting to other Sit Happens clients, such as barking during class, may be declined entry to or removed from any class. We may provide tools to avoid removal, such as the use of visual barriers, distance from other dogs and exercises to help your dog relax if available and effective, however, continued disruption will result in removal from class. Credit will not be provided after 10 minutes of class.
Attendee and Children Guidelines
Attendees may bring up to 2 guests per class who reside with the dog. One must be an adult if a child is under 13.
Unless otherwise indicated in the class description, children who can sit calmly and follow directions are welcome to attend training but must be supervised by an adult at all times.
All attendees, including children, are expected to avoid loud or disruptive behavior, such as yelling or running, during the training sessions as this may disrupt the training process. We ask that children remain seated during discussion and instruction. When working with your dog, they are encouraged to stand alongside you and get involved!
Human attendees that exhibit disruptive behavior such as running, yelling, failing to control their dog, and approaching other dogs without permission may be asked to leave class and no credit will be given in such circumstances.
Inclement Weather
In case of inclement weather conditions or any unforeseen emergencies that may lead to cancellation on Where Sit Happens’ behalf, we will contact participants as soon as possible. A makeup session will be scheduled for linear clients.
Payment Policies
Where Sit Happens accepts credit card payments. Payment is due at the time of membership purchase, package purchase or reservation. We cannot guarantee space in a class or on our private training schedule until payment has been received.
Where Sit Happens reserves the ability to refuse services if card fails, account is not paid up to date or if needed health information is missing or has not been provided.
Pricing is subject to change without notice if not currently on a subscription. Per CT state law, dog training services are subject to sales tax.
Recurring Charges
Credit cards must be kept on file to take advantage of recurring monthly memberships. By signing up for a monthly membership, you agree to the outlined monthly charges. Monthly memberships require a two month commitment. To cancel your membership, please email info@wheresithappens.com.
Multi-Week Classes Cancellations
Due to their nature and limited size, linear (multi-week) classes are non- refundable without veterinary documentation unless the spot can be filled prior to the start of the first class.
Class Cancellations for Monthly Members
Monthly Members can cancel classes within BusyPaws up to 12 hours prior to class. In order to cancel a class that begins in less than 12 hour, please email us at info@wheresithappens.com or call/text 203-457-6754.
Monthly Members are permitted two free cancellations with less than 12 hours per month. Further late notice cancellations will incur a $15 cancellation fee. All no-shows will incur a $25 fee.
We understand things come up and will communicate with you and see how we can help set you up for success prior to enforcing a penalty.
Class Cancellations for Pay-As-You-Go or Packages
Pay-as-you-go and package drop-in classes may be credited to your account less a 10% admin fee if canceled more than 24 hours prior for non- membership members.
Membership Cancellations
Memberships may be canceled via your BusyPaws account. The cancellation and termination of class access will apply on your next billing date.
Membership Pauses
We understand sometimes things such as vacations, surgeries and other events come up that require a temporary pause in attendance. A membership can be paused for up to one calendar month every 6 months. Puppies may pause their membership for up to two weeks for spay or neuter surgery recovery.
To qualify for a pause, a membership:
- Must be in good standing
- Has been renewed at least once since initial purchase
- Must submit a request to pause the account prior to the requested start and end dates
Clients may choose to instead cancel their current membership and repurchase when they would like to return to classes. The repurchase will be at the current monthly rate and may result in forfeiting any discounted rates previously secured and/or being added to a waitlist if the membership program is full.
During the time the account is paused, the client will be unable to book or attend classes.
Photography and Video
Where Sit Happens may take photo or video during class or sessions to be used for instructional and marketing purposes including, but not limited to, one-on-one sessions, group classes, webinars, social media, print materials and in-person presentations.
Class participants grant the absolute right and permission to copyright, use, re-use, publish, and republish videos, photographic portraits or pictures of me (signature below), and /or my pets, and/or my children, including those under 18 years of age, taken during animal behavior consultations, training sessions, classes, and in relation to other animal-behavior contexts.
The images may be included in whole or in part without restriction as to changes and the images may be exhibited with my own name or a fictitious name. The photos and videos may be used for advertising, marketing, educational, trade, or any other purposes whatsoever.
Disclosure of Aggression and Bite History
Dogs showing signs of reactivity or aggression (barking, lunging, biting, etc.) towards other dogs or humans will first be evaluated. As per the evaluation, they may be required to attend private sessions before being allowed into group classes.
If aggression toward people or dogs does occur during class, WSH reserves the right, in their sole discretion to immediately remove your dog from the class for everyone’s safety. Credit for unused sessions shall be applied to private training, unless it is determined by Sit Happens, that continued training would present a risk to trainer, Sit Happens employees or others. After one-on-one work, dogs may be able to safely join group classes at the discretion of Sit Happens.
To keep our members and trainers safe, we require the full disclosure of any bite history, attempted bites and similar incidents or hazardous tendencies of your pet prior to enrollment.
Any harm caused by aggressive behavior will be the dog owner’s responsibility. Dog owner agrees to indemnify and hold Sit Happens harmless against and from any and all claims, damages, costs and expenses, arising from dog owner failing to disclose any relevant history or from any act or negligence on behalf of dog owner.
Disclaimer of Guarantee
Dog owner understands that Sit Happens will make all efforts to achieve the desired results regarding your dog. There may be certain “homework” and training outside of Sit Happens instruction that will be the responsibility of dog owner. Sit Happens can make no guarantee of dog’s behavior or progress of desired behavior.